wee hoose glamping ltd
terms & conditions
Hello, here is the long boring bit but please take your time to read through.
bookings & payments
2 ways to book.
1 through Booking.com or Airbnb then your booking is with them and not with us and any changes has to be made
through Airbnb or Booking.com.
2 Direct bookings (£10 less than Airbnb & Booking.com list price) contact us with the dates you like then pay £30 non refunded deposit and pay the balance on arrival by Bacs, Card or Cash.
(we do not use any other booking platforms).
Wee Hoose Glamping Ltd accept all couple types from strait to part of the LGBTQ+ family
and we cater for Hen & Stag weekends and undertake whole-site bookings.
Bookings can only be made by persons over 18 years of age. Wee Hoose Glamping Ltd reserve the right, at all times without a statement of reasons to refuse a booking whereupon a full refund will be given.
For special requests you can email us at firstname.lastname@example.org at the time of booking. Whilst we will do our best to accommodate you, we cannot guarantee that we will be able to meet any request.
We are also dog a friendly site.
When you submit and make payment for your booking through Airbnb or Booking.com and their online reservation system
will inform you and you will receive an automatically generated booking email by Airbnb or Booking.com to the email
address you provide in their booking form. This forms a contract between us.
We will then email you a welcome and information email with lots of information to help you enjoy your stay to the full.
cancellations & refunds
We realise that sometimes plans change and if you have to cancel or rearrange your visit to us please go through
the Airbnb or Booking.com system as soon as possible and they will try to work with you to find the best solution.
Your booking fee covers the following
The rental price of the pod and items included are:
Rental of pod.
Bedlinen & Kitchen linen.
All kitchen equipment.
Fridge and cooker
Use of water, Electricity, LPG gas.
Use of fire wood for the fire pits.
Use of one of the BBQs.
Use of the honesty shop.
Use of large caravan to hang wet clothing including motorbike leathers.
use of large caravan to store your cycle.
arrival & departures
On arrival at Wee Hoose Glamping, you need to produce your receipt from Airbnb or Booking.com. You have access to your pod between 4 & 9pm on the day of arrival. If you should be unavoidably delayed, please contact us directly on 07403620488. There is no late fee and we will work to help you. You may come before 4pm and use the fire pits or go for a walk exploring till your pod is ready. Departure is at 10am. You are more than welcome to stay on site and use the fire pits or go for a walk. Before checking out please wash up.
our right to evict
We may terminate our contract with you and ask you to leave your accommodation and the site immediately (without any compensation being payable)
If we consider that you or your party have committed a serious breach of the law and any of our terms and conditions (including use of illegal drugs)
We consider that you or your party’s behaviour endangers the safety of our visitors or staff.
Any complaints are made of anti-social or unacceptable behaviour against you or your party.
You or your party cause an unreasonable amount of damage to the property or its contents; or you exceed the maximum occupancy limit of two people for your accommodation.
events beyond our control
Events beyond our control (Force Majeur) as interpreted by weather or the Government exists if the implementation of the agreement is entirely or partially, temporarily or permanently, prevented due to circumstances which are beyond the control of Wee Hoose Glamping Ltd, including threat of war, blockades, fire, floods, drought, explosion, high winds, earthquake, subsidence, epidemic or other natural disaster, strikes or industrial action by third parties, terrorist attack or threat of terrorist attack, civil commotion, riot, invasion, or failure of public or private telecommunications networks and other disruptions or events. Wee Hoose Glamping Ltd are within their rights to close their location when they consider such circumstances as these make it necessary.
general safety & responsibility for all
Wee Hoose Glamping is set on 17 acres of a working croft and the grounds are not a manicured Glamping site with paved paths. The ground is uneven and behind the pods are rolling fields, then a slope up onto higher ground. Please make sure that you wear suitable footwear - a good pair of wellies or sensible walking shoes that can easy be taken off entering your pod to stop mud from coming in the pods. Each Pod has a carbon monoxide detector. The whole site is no smoking but we are happy for you to smoke in the car park near the road. Crofts can be a dangerous place but there is no farm equipment on the Glamping site. There will be farm animals from sheep, lambs and horses, please remember that animals can bite, please wash your hands after touching the animals. There are barbed wire fences around two separates fields, please be careful as the spikes can hurt or tear clothing. There is an old dry stone wall which runs down one side of the field, this is not ours but belongs to our neighbour. It is dangerous so do not climb on this wall as if you get hurt there is nothing we can do as our insurance does not cover what is not our property. The flying of drones around the pods and on our land and our 50 hectares of free grazing at top of our land is not permitted. You must not charge an electric vehicle from the pods as the pods' power supply is not designed for this. The nearest charging point is nine miles away at Betty Hill. We take every care to ensure that you have a safe and enjoyable holiday, but cannot be held liable for any accidents or consequential loss or damage to our guest’s possessions on our property or land. In regards to noise, be considerate neighbours to each other and to the wildlife. Our site is in a rural area and it is important that you and your party do not interrupt or endanger the livelihood of those working at the property or on the surrounding land.
We have bats and other wildlife which bring great joy while watching them feast, we also have a barn owl who can often be seen and heard. Any disturbance caused by wildlife should be reported to us immediately and reasonable steps will then be taken to assist. Please remember that bats are a protected species and it is illegal to interfere with them or their habitat.
To help us keep the valley of Strathnaver tranquil and so as not to disturb the wildlife or other guests, we do not allow any music or radios outside the pods as noise is amplified as it travels up the valley. we also ask you to be conscious of how much noise your party are making around the camp fires at night. After 11pm the only sound that should be generally audible in the field is hooting owls and other wild life and maybe the low murmuring of our guests enjoying the sunset and some tranquil star gazing. Remember if you make too much noise the red deer will not come down to feed around the pods. stay safe and stay out of danger!
use of car park & caravan
Wee Hoose Glamping Ltd cannot accept any liability for theft, loss or damage to your vehicle/cycle/motorbike whatever the nature, during or as a result of your stay. The misuse of the car park will result in you being asked to leave the site without any refund. We provide a caravan for you to hang wet clothing in but we cannot accept any liability for theft, loss or damage to your clothing, only you and the other guests will have keys to the caravan.
logs, sticks & camp fire wood
We provide logs and waste wood for the campfire fire pit!
Please feel free to collect fallen twigs and sticks from below the trees for the fire pit, or why not have a go at toasting marshmallows which can be bought in the shop! The BBQ works best with charcoal which can also be purchased from our onsite shop.
We are a working croft with our own dog. All pods are dog friendly but please keep your dogs of the bed. When walking your dog please keep them on a lead and away from sheep and lambs and be extra vigilant, as even a small dog has been known to kill a pregnant ewe. Remember you are in the Highlands and under Scottish law, if a crofter feels a dog is worrying there sheep they have the right to shoot the dog in question. Please pick up dog mess and put it in the land fill bins. Please don’t leave the dogs alone in the pods during the day, as it can be very stressful for them and they could cause damage which you would then be liable for.
breakages & damage
Please leave the accommodation tidy and let us know if anything gets broken, so we can replace it for our next guest. We will only charge for replacement in exceptional circumstances, as we expect a degree of wear and tear. If damage is directly attributable to the guest, then we reserve the right to request payment up to £150 from the guest of damage to the pod, contents or the site. You will find a list of equipment in the kitchen cupboard for your pod, if you discover that anything is missing or damaged upon arrival at your pod you must notify us immediately at the site office or by calling 07403620488. If you do not notify us we will assume that you caused the relevant damage or loss. You will be responsible for the cost of any damage to the pod or its contents caused by you or by any member of your party or animal brought with you.
Wee Hoose Glamping Ltd accept no liability for:
Theft, loss or damage, of whatever nature, during or as a result of a stay.
Falling into defect or putting out of action of technical equipment and loss or closure of supplies on the croft.
The guest and those who accompany him or her, are jointly and severally responsible for all loss and/or damage which arises for Wee Hoose Glamping Ltd in question and/or any third party as a direct or an indirect consequence of their stay, irrespective of whether this was caused through actions or refraining from actions by themselves or by third parties, who are at the croft through their making, as well as of all damage which is caused by any animal and/or matter which they have under their responsibility.
If you leave your Pod in an improper condition, Wee Hoose Glamping Ltd is entitled to charge an extra fee of 30GBP of additional (cleaning) costs.
Dishes should be washed, bed linen stripped and collected, floor swept, and bin emptied with rubbish put into a waste bag and placed in a bin.
arrival & departures
Remember that you will be staying on a working croft with live animals. Also you must be aware that some of the site equipment (such as the BBQ) may be dangerous if misused. Whilst we at Wee Hoose Glamping Ltd take great care to keep you safe, accidents can happen and neither we nor the croft are responsible for such accidents (to the greatest extent permitted by law). It is your responsibility to supervise your guests. If you notice that any equipment looks faulty and/or unsafe you must inform us as soon as possible. We strongly recommend that you take out travel insurance against the risk of accidents and your stay being cut short.
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is foreseeable as a result of our breach of these terms and conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract. Nothing in these terms will affect your legal rights in respect of your booking. For a fuller explanation of your legal rights please visit the Citizens Advice website www.adviceguide.org.uk
Pick up/ Drop off at Kinbrace train station: Pick up/ Drop off is available at Kinbrace station only. To be picked up/ dropped off for free the guest must book a minimum of three nights. If you need to be picked up before 4pm this can be arranged but you will not have access to the pod until 4pm. You will however be free to use the fire pit, BBQ or explore the land. You can be dropped off at the station at any time during the day but you must be out of your pod by 10am to allow adequate cleaning time. If you have to check out before you are scheduled to leave you can of course also continue to use the fire pit, BBQ and continue to explore the land. Guests must book a time to be picked up/ dropped off at least one day in advance.
complaints & comments
Despite all the care we take at Wee Hoose Glamping Ltd it may occur that you have a genuine complaint. You must take up this complaint with us immediately, in order to allow us to solve the matter as soon as possible. Should the complaint not be settled to your satisfaction, then you have the option, up to 1 month after departure from Wee Hoose Glamping Ltd to put your complaint in writing through a solicitor.
Now kick back and relax, enjoy the peace & tranquillity, and join us for a truly memorable Wee Hoose glamping holiday!